Price Drop Protection

Price Drop Protection™

Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased and may only be claimed once. Price Drop Protection only applies to genuine fares from airlines and from Flight Centre & www.flightcentre.com (but excludes Flight Centre's associated brands and entities BYOjet.com & AuntBetty.com), for travel that originates/departs from Australia. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be for the same form of payment and must be available, able to be booked by the general public when you bring it to us and be for the same dates, airline, number of passengers, booking classes and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking/service fees and all charges for the form of payment chosen). Fares available due to membership of a group or corporate entity or subscription to a closed group or fares discounted due to a government subsidy or scheme are excluded. Should the fare be less than your original fare we will issue a Flight Centre voucher to you for up to $50. Price Drop Protection only applies to your domestic flight within Australia or your international flight departing Australia. Your Flight Centre voucher will be valid for 12x months from the date of issue. If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim. 

If you cancel the original Captain's Pack purchased and submit the airfare for a refund (if applicable) and your Price Drop Protection voucher has not been redeemed, the voucher will be voided, and you will be refunded the full value of the original airfare purchased less the applicable airline cancellation fees. If your Price Drop Protection voucher has been redeemed, the value of the voucher will be deducted from the refund due on the original airfare in addition to the airline’s cancellation fee.  

If you cancel the original Captain’s Pack and the airline has provided you a credit for the airfare, the value of your Captain’s Pack will be held in credit.  

For Captain's Packs held in credit, any future Price Drop Protection claims will be assessed based on the value of the flights at the time of rebooking, not the original value of the cancelled fare. The new value to be assessed against will be cited on your invoice at the time of re-booking. Should the price of your Captain’s Pack Value or Plus fare fall below your purchase price, prior to your departure date, we will give you either up to $50pp on the Value Pack or the difference on the Plus Pack by issuing a Flight Centre voucher.  

Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Flight Centre. ATAS Accreditation No. A10412.

Price Drop Protection - Why book anywhere else? 

When it comes to cheap flights, we are so sure we will not be beaten on price that if you find an advertised available airfare from an airline or from Flight Centre for less than your original Captain’s Pack fare we will issue a Flight Centre voucher to you for either up to $50pp on the Value Pack or the difference on the Plus, in price.  

How can I make a claim for Price Drop Protection? 

Step 1: Bring us an advertised fare prior to your departure date 

Your fare must be in writing and must relate to standard airfares available to the general public. Your genuine advertised fare must be presented to us on the same day as it was advertised and 30 days from the date of payment in full of your original Captain’s Pack Fare booking and prior to departure. Travel must originate/depart from Australia. Price Drop Protection only applies to airfares (not accommodation, other travel or to holiday packages) purchased in conjunction with a Captain’s Pack, and may only be claimed once. The fare must show the date it was advertised and show the final price including all fees and charges (including booking/service fees and all charges for the form of payment chosen). If your fare is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Fare must be for the same form of payment as you have paid or will pay Flight Centre (e.g. cash, credit card). If you wish to make a claim for Price Drop Protection prior to full payment for your fare, you must pay for your fare in full at the time of making your Price Drop Protection claim.  

Contacting us:  

* For Price Drop Protection enquiries or claims on Captain’s Packs purchased in-store or over-the-phone - please contact your travel consultant who made your booking You can provide genuine advertised airfares from:  

1. Flight Centre & www.flightcentre.com.au (but excludes Flight Centre's associated brands & entities BYOjet.com & AuntBetty.com); and  

2. Airline's own fares/websites.  

Step 2: Confirmation that the fare is genuine and available 

We will then need to confirm that the fare is genuine, available and able to be booked by the general public when you present it to us. If it is, we will give you either up to $50pp on the Value Pack or the difference on the Plus Pack back by providing you with a Flight Centre voucher. your Flight Centre voucher will be valid from 12x months from the date of issue.

If we reasonably believe your written fare contains an error in the pricing of the fare, or that the pricing, fare or booking class offered is no longer available to book on the same date, airline and flight number, for the same number of passengers, we may decline to provide you with the voucher for the difference in price.

4. Price Drop Protection Voucher 

Limit of one voucher per booking. The voucher must be presented to a Flight Centre consultant at the time of booking to redeem this credit. The voucher is valid on new bookings only. Your Flight Centre voucher will be valid for 12x months from date of issue. The voucher may be redeemed in whole or part during the validity period. Where used in part, no change will be given; only the remaining balance left on the voucher. Any unused balance may be used against future purchases, but will not be refunded or credited when the voucher expires. The voucher cannot be redeemed for cash, traveller’s cheques, cash passports or any other form of currency nor used in conjunction with any other offer. Normal booking conditions apply. The voucher must be used in-store or over-the-phone and cannot be used for online purchases. Flight Centre reserves the right to deem the voucher void if it has reasonable grounds to believe that it has been tampered with or copied.