LIMITED TIME DEALS - HURRY, SALE ENDS 16 FEB!
LIMITED TIME DEALS - HURRY, SALE ENDS 16 FEB!
Frequently Asked Questions
How can I find out about onboard activities and entertainment?
Where possible, it's a good idea to organise and book onboard activities and entertainment in advance so you don't miss out. Each cruise ship is different, so to find out what activities and entertainment options are available on board, download your cruise line's official app, visit their website or ask your Travel Expert for help. More information about specific cruise lines and ships is also available on our website.
Are there any visa requirements for Australians on international cruises?
There may be visa requirements for your international cruise holiday depending on the passport you're travelling on and the destinations you plan to visit. To find out what your visa requirements are, check the relevant consulate or embassy websites and contact your cruise line before you travel. More information on visa requirements can be found in our Help Centre and on the Smartraveller website.
I’m looking for more information about booking a cruise, where should I go?
Whether you're just starting to plan a cruise holiday or you're almost ready to board, we're here to make sure it's smooth sailing from start to finish! More information about booking a cruise can be found in our Help Centre, or you can ask your Travel Expert for help with more specific questions.
What is included in Cruise Deals?
Just as there are plenty of fish in the sea, there are plenty of inclusions on offer when you book one of our cruise deals! From flights and shore excursions to onboard drinks packages and stateroom upgrades – to find out exactly what's included in a specific cruise deal, click on the offer above or ask your Travel Expert for more information.
Are gratuities included in Cruise Deals?
Gratuities are typically not included in our cruise deals unless otherwise stated. To find out if gratuities are included, review the specific deal's inclusions and read the terms and conditions before booking your cruise. For more information on gratuities and other inclusions, click on a cruise deal above or talk to your Travel Expert.
Can I upgrade my cabin with a Cruise Deal?
Want to enhance your cruise experience? Depending on the specific deal and availability on board, it's often easy to upgrade your cabin when booking a cruise holiday. Ask your Travel Expert to help you find the perfect upgrade option so you can set sail in style!
Are there any age restrictions for Cruise Deals?
Generally, there are no age restrictions for booking cruise deals. However, some cruise lines may operate adult-only itineraries or have minimum age requirements for infants and younger passengers travelling without a parent or guardian. For more information on age restrictions, check with your cruise line or talk to your Travel Expert before booking.
Are Cruise Deals refundable?
Every deal is different, so it's important to read the specific cruise deal's terms and conditions before booking to check if an offer is refundable. More information on refunds can also be found in our Help Centre.
Can I earn loyalty points with Cruise Deals?
Absolutely! Make sure you ask your Travel Expert to add your loyalty program details to your cruise booking – as long as the booking meets your program's requirements, you'll earn the rewards. For more information, check with your specific loyalty program and see our Booking Terms and Conditions.
What are the payment options for Cruise Deals?
We accept various payment methods, including credit/debit cards, PayPal and certain mobile payment services. More information on your payment options can be found in our Help Centre.
Are travel insurance options available with Cruise Deals?
Yes, insurance options are available with cruise deals, and you can get a Travel Insurance Quote online. Remember, if your holiday includes a cruise you may need to customise your plan and take out additional cover.
Are there any blackout dates for Cruise Deals?
Depending on the cruise deal, there may be some restrictions or blackout dates in place. For more information on a particular offer's validity and available travel dates, click on the deal above or talk to your Travel Expert.
Can I book multiple cabins with a Cruise Deal?
It may be possible to book multiple cabins, depending on the specific cruise deal's terms and conditions and onboard availability. Ask your Travel Expert for assistance and to see if this option is available for your cruise deal at the time of booking.
Are meals included in Cruise Deals?
Some cruise deals include onboard meals, drinks or speciality dining experiences. To find out if meals are included in a specific cruise deal, click on the offer above or ask your Travel Expert for more information.
Can I bring children on Cruise Deals?
Yes! Many cruise ships are family-friendly and welcome children on board, offering exciting kids clubs and special activities to keep their youngest passengers entertained. Specific age restrictions and facilities for children will vary depending on the cruise line and ship, so it's a good idea to check this before booking a family voyage. Ask your Travel Expert to help you find the perfect family cruise deal for your next holiday.
What is the duration of the cruises in Cruise Deals?
Whether you're planning to spend a couple of nights or a couple of weeks on the water, we've got the perfect cruise deal for you! You can find the duration of a particular cruise by clicking on the offer above. Can't find what you're looking for? Ask your Travel Expert for more options to suit your holiday plans.
Are there medical facilities on board?
Yes, your cruise ship will have medical facilities and qualified staff on board for basic care and emergencies. While some common medications may be available on board, it's a good idea to bring your own if needed and to keep in mind that using the ship's medical centre may incur extra charges. For more specific information about your ship's onboard medical facilities, visit your cruise line's website.
What is the cancellation policy for Cruise Deals?
Our cancellation policy can be found within our Booking Terms and Conditions. More information on cancellations is also available in our Help Centre.
Are there any special activities included in Cruise Deals?
Lots of our cruise deals include special activities like shore excursions, onboard entertainment and dining experiences to make your voyage even more exciting! To find out if any special activities are included in a specific cruise deal, click on the offer above. Can't see the inclusions you're looking for? Ask your Travel Expert to help you find the perfect deal to suit your holiday plans.
Do I need a passport for Cruise Deals?
Depending on the destinations you plan to visit, you may need a passport for your cruise holiday. Some countries also require that travellers have at least six months validity remaining on their passports beyond the planned departure date, so remember to double-check your expiry date well before you set sail! For more information on travel documents and passport requirements, contact your cruise line or talk to your Travel Expert.
When are these deals valid for travel?
You can find the valid travel dates for a particular cruise deal by clicking on the offer above. Can't see the travel dates you're looking for? Ask your Travel Expert for more departure dates and pricing options to suit your holiday plans.
Are there other services you offer with these deals?
We like to think of ourselves as a one-stop shop for travel, so there are plenty of other services on offer when you book your holiday with us. From travel insurance, foreign currency exchange and interest-free finance options to car hire, rail passes, group travel and complex multi-stop adventures. Not to mention our Captain's Pack for added value and peace of mind! With over 40 years of experience, we're with you every step of the way.