About Auckland Airport
Auckland Airport is the largest and busiest airport in New Zealand, with millions of passengers passing through its terminals each year. Some of the busiest international routes to and from Auckland Airport are from Sydney, Melbourne and Brisbane (in that order), while the airport airport also services direct flights to a wide range of domestic destinations across the North and South Islands.
Air New Zealand has its main hub at Auckland Airport, and from Auckland you can fly direct to international destinations such as Vancouver, New York, Los Angeles, Santiago and Tokyo.
What facilities are at Auckland Airport?
From luggage wrapping to the non-denominational chapel which offers a quiet place for contemplation to all travellers, Auckland Airport has all your travelling needs covered. Services and facilities at Auckland Airport begin with check-in counters and kiosks, and cover so much more.
Check-in
There are two terminals at Auckland Airport: domestic and international. At the domestic terminal, you’ll find check-in counters for both Air New Zealand and Jetstar.
At the international terminal, check-in counters are located on the ground floor. After you’ve checked in, you’ll need to travel up to the first floor to the departure area where you can complete any Customs formalities, then move on through the security check point and onto your departure gate lounge. If you have any questions regarding the security restrictions for powders, liquids, aerosols, gels or batteries, refer to the information on Auckland Airport’s website.
Baggage
Auckland Airport offers baggage services such as luggage wrapping, storage and accessories for purchase. Luggage wrapping is available from Secure Travel on the ground floor of the international terminal. Secure Travel also offers luggage storage options and self-service lockers in both the international and domestic terminals.
Is there a currency exchange?
Yes, there are foreign exchange outlets at Auckland Airport, available before and after security in the international terminal. If you’re travelling onward from Auckland and will be needing foreign currency, you can order and pick up any foreign currency before you leave home, at Travel Money Oz.
What are the other services and facilities?
- Arrival and pick-up service
- Emergency services
- Parent rooms
- The Collection Point for tax and duty-free pick up
- Free, unlimited Wi-Fi and charging stations
- Information points
- Lost property
- Luggage trolleys
- Mail services
- Medical services and first aid
- Banking facilities
- Showers
- Smoking areas
- Assistance for travellers with special needs
- Telephones
- Non-denominational Chapel and Muslim prayer mat
Transport and terminal transfers
What’s the best way to get to and from Auckland Airport?
Taxi: Auckland Airport licenses specific taxi and shuttle companies, so you’ll always be certain of a quality ride from the airport. Taxi and shuttle ranks are located outside the arrivals area at the international terminal (door 11) and outside the domestic terminal (door 4).
A fare from the airport to the city ranges between NZ$38 and NZ$95 one-way. The licensed shuttle company is Super Shuttle, which will drop individuals or groups anywhere across Auckland. Consult with the shuttle company directly for pricing.
Rideshare: Rideshare companies have been allocated a dedicated pick-up area at both the domestic and international terminals of Auckland Airport, to give you a safe, affordable and reliable alternative to driving. The Rideshare zone is located behind the multistorey carpark at the domestic terminal, and outside door 11 at the international terminal.
Public Transport
SkyDrive: SkyDrive provides a convenient express shuttle service from Central Auckland to both the international and domestic terminals at Auckland Airport. The service runs every 30 minutes, with the first bus leaving the SkyCity terminal in Central Auckland at 5:00am and the last bus leaving the domestic terminal at 10:30pm. Tickets are available for purchase from the SkyDrive website or on board from the bus driver.
Auckland Transport: Being a harbour city, there are many ways to get around Auckland, and that includes travelling to and from the airport. The Key Auckland Transport routes that service Auckland Airport are the 38 bus and the AirportLink bus. Contactless payments with a debit, credit or smart device are available when travelling by bus, train and ferry - just make sure you tag on and off.
Parking: Parking at Auckland Airport can be divided into four options, with the addition of designated drop and pick-up zones at both the international and domestic forecourts. Park & Ride offers the most affordable rates, Standard parking provides parking options within walking distance of the terminals and Premium parking provides the most convenient access to the check-in counters - perfect for a few days away. Valet parking and car grooming services are also available.
Car rental: Renting a car, campervan or motorhome is a great idea in New Zealand, with such spectacular scenery and a well-established road-tripping culture. You’ll find all the major car rental companies at the airport, with campervan or motorhome companies often based in Auckland. Arrange it all before you go and get your car hire sorted here.
Helicopter: Yes, you can. Several companies operate airport transfers and charter flights from Auckland Airport to a variety of destinations.
How do I transfer between terminals?
Due to Auckland Airport's relatively compact size, you can take the 10-15-minute walk between the terminals by following the 950m Green Line walkway.
There is also a free terminal transfer bus service that operates every 15 minutes between the domestic and international terminals. This bus runs between 5:00am and 11:00pm daily, taking approximately 10 minutes.
